Answers to most common questions about products, orders, shipments, and payments.
FAQ's
Product & Stock
A: Yes, we offer customization options for certain products, such as metal wallet clips. You can personalize patterns or add glow-in-the-dark effects. Feel free to contact us with your request, and we’ll provide a tailored solution.
A: All items are subject to availability. If something you ordered is unavailable, we’ll notify you via email and issue a full refund to your original payment method or exchange for another product.
A: Most Peakzooc gear is sold in limited batches. Once sold out, it will be restocked when a new batch is produced. Please follow us for the latest updates on restocking or new product releases.
Orders & Payments
A: For payment, we accept PayPal. And we ship worldwide.
A: You can place an order directly through our website by adding items to your cart and proceeding to checkout. After placing an order, you’ll receive a confirmation email. If you don’t see it, please check your spam folder or contact us.
A: Once your order ships, we’ll email you a tracking link. You can also track the order via site: 17track.net.
A: If your payment fails, you can contact the service team or Paypal team for support and get a solution.
Returns & refunds
A: Orders can be changed or canceled within 24 hours of placement by contacting our service team. If the order has not been shipped, it can also be canceled or changed.
A: Contact our service team at peakzooc@gmail.com to authorize the return and get return instructions. Please provide the return tracking number after returning.
A: Once we receive and inspect your returned item, we’ll issue a refund to your original payment method (excluding shipping, unless the item is faulty).