Return & Exchange Policy
Return & Exchange Policy
30-Day Return Policy
We offer returns or exchanges within 30 days of purchase. Items must be unused, in original packaging, and include all accessories.
How to Return:
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Request Authorization: Email us at peakzooc@gmail.com with your order number, reason for return, and product photos.
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Ship Your Return: Once approved, ship the item to our address (provided in your RMA email). Use a tracked method.
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Receive Refund/Exchange: Processing takes 1–3 business days after we receive your return. Refunds issued within 3–5 business days.
Return Conditions:
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Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).
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Not eligible for return: Items not purchased from Peakzooc, products without original packaging/accessories, or damaged/misused items.
Contact Us:
For assistance: peakzooc@gmail.com
Address:
Daoxing Technology & Innovation Global Center, Tower A, 2801, Honglang North 2nd Road, Shenzhen, 518101, China