Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Product & Stock
Q: Can I customize the product?
Q: Can I customize the product?
A: Yes, we offer customization options for certain products, such as metal wallet clips. You can personalize patterns or add glow-in-the-dark effects. Feel free to contact us with your request, and we’ll provide a tailored solution.
Q: What if an item is out of stock?
Q: What if an item is out of stock?
A: All items are subject to availability. If something you ordered is unavailable, we’ll notify you via email and issue a full refund to your original payment method or exchange for another product.
Q: Will sold-out items be restocked?
Q: Will sold-out items be restocked?
A: Most Peakzooc gear is sold in limited batches. Once sold out, it will be restocked when a new batch is produced. Please follow us for the latest updates on restocking or new product releases.
Orders & Payments
Q: What payment methods do you accept? Do you ship internationally?
Q: What payment methods do you accept? Do you ship internationally?
A: For payment, we accept PayPal, credit card, Apple Pay, etc. And we ship worldwide.
Q: How can I place an order? Will I receive an order confirmation?
Q: How can I place an order? Will I receive an order confirmation?
A: You can place an order directly through our website by adding items to your cart and proceeding to checkout. After placing an order, you’ll receive a confirmation email. If you don’t see it, please check your spam folder or contact us.
Q: How do I track my order?
Q: How do I track my order?
A: Once your order ships, we’ll email you a tracking link. You can also track the order via site: 17track.net.
Q: My payment was declined, why? How to solve it?
Q: My payment was declined, why? How to solve it?
A: If your payment fails, you can contact the service team or Paypal team for support and get a solution.
Returns & Refunds
Q: Can I change or cancel my order once it’s been placed?
Q: Can I change or cancel my order once it’s been placed?
A: Orders can be changed or canceled within 24 hours of placement by contacting our service team. If the order has not been shipped, it can also be canceled or changed.
Q: How do I return or exchange a product?
Q: How do I return or exchange a product?
A: Contact our service team at peakzooc@gmail.com to authorize the return and get return instructions. Please provide the return tracking number after returning.
Q: How do I request a refund?
Q: How do I request a refund?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.aA: Once we receive and inspect your returned item, we’ll issue a refund to your original payment method (excluding shipping, unless the item is faulty).